Privacy Policy

Keystone Real Estate SA
ABN: 46 811 373 581
RLA 306116
Last Updated: 16 February 2026
1. Introduction
Keystone Real Estate SA (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected through our website and in the course of providing real estate services in South Australia.
2. What Personal Information We Collect
We may collect personal information including:

• Full name
• Email address
• Telephone number
• Postal address
• Property preferences and transaction details
• Identification details required for tenancy applications
• Financial and employment information (for rental applications)
• IP address and website usage data

We only collect personal information that is reasonably necessary for our business activities.
3. How We Collect Personal Information
We collect personal information:

• Directly from you when you:
• Submit enquiry forms
• Register for property alerts
• Apply for a rental property
• Contact us via phone or email
• From third parties such as:
• Property listing portals
• Identity verification services
• Credit reporting bodies (where permitted by law)
• Through cookies and analytics tools when you visit our website

If you provide us with personal information about another person, you must ensure you have their consent.
4. Why We Collect and Use Personal Information
We may use your personal information to:

• Respond to property enquiries
• Arrange inspections and appraisals
• Process tenancy applications
• Manage property sales and rentals
• Provide property management services
• Send marketing communications (you may opt out at any time)
• Comply with legal and regulatory obligations

5. Disclosure of Personal Information
We may disclose your personal information to:

• Property owners and landlords
• Vendors and purchasers
• Service providers (IT providers, CRM systems, cloud hosting)
• Tradespeople and contractors
• Legal advisors and accountants
• Government and regulatory authorities where required

Some service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy law.
6. Cookies and Website Analytics
Our website may use cookies and analytics services to:

• Improve website functionality
• Monitor website traffic
• Enhance user experience

You can disable cookies through your browser settings; however, this may affect website functionality.
7. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

• Secure digital storage systems
• Password-protected databases
• Restricted staff access
• Secure disposal of documents

8. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated.
Requests can be made using the contact details below. We will respond within a reasonable timeframe.
9. Complaints
If you believe we have breached your privacy rights, please contact us in writing using the details below.
We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
Keystone Real Estate SA
ABN: 46 811 373 581
RLA 306116
Email: info@keystoneRE.com.au
Phone: 0414 985 980
Postal Address:
PO Box 6123
252–254 Halifax Street
Adelaide SA 5000